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| Business Title |
: | The Ethnico |
| Address |
: | ISTANBUL / TURKEY |
| Phone |
: | +90 536 347 19 03 |
| Fax |
: | - |
| Central Reg. System Number |
: | |
| Defined E-Mail Address |
: | [email protected] |
| Registered E-Mail Address (KEP) |
: | [email protected] |
| Name-Surname |
: | |
| Address |
: | |
| Phone |
: | |
| E-Mail Address |
: |
SELLER and BUYER shall hereinafter be called Parties separately,both shall be collectively referred to as the Parties.
The subject of this Distance Sales Agreement (“Agreement”) is to determine the rights and obligations of the Parties. The provisions of the Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts are taken as a basis for the sale and delivery of the product, whose qualities and sales price are specified, and which the BUYER has ordered from the SELLER via "theethnico.com" in electronic environment.
The product code and name, quantity, unit price, color and model and total sales price of the products, discount amount (if any), delay difference, total amount including tax and Shipping cost are as follows.
| Sub-Total | : | $0.00 |
| ORDER TOTAL | : | $0.00 |
The contract products will be delivered to the BUYER's delivery address specified below and to the person named. The bill of the product will also be sent to the BUYER with the product in accordance with the information available below.
| Bill Address |
: | |
| Delivery Address |
: |
The delivery of the contract products will be made via cargo and the shipping cost belongs to the BUYER as a rule. If the SELLER has declared on the website that the delivery fee will be covered by him, the Shipping cost will belong to the SELLER. If the contract products are available in stock, they will be delivered to the courier company to be delivered to the BUYER within 3 (three) working days following the order date. If the product is delayed or cannot be delivered due to reasons caused by the cargo company or the BUYER, the SELLER cannot be held responsible.
In cases where it becomes impossible to fulfill the obligation, the SELLER may notify the BUYER that the order has been canceled within 3 (three) days by sending an e-mail and/or SMS. The SELLER has the right to cancel the order by returning the collected amount to the BUYER. For this reason, the BUYER cannot make a claim from the SELLER under any name.
In order cancellations made by the BUYER after the goods are shipped by the SELLER, but before the BUYER is received by the BUYER, the BUYER is responsible for the shipping cost even if the SELLER has declared on the website that the delivery fee will be covered by him.
5.1. BUYER’s obligation to read and approve the contract, information about the product's qualifications, sales and delivery method:
The BUYER accepts and declares that he has read the preliminary information on the website about the characteristics, sales price and payment method, delivery method and shipping cost of the product subject to the Contract on the website. By confirming this Agreement electronically, the BUYER accepts that he has obtained the following information accurately and completely: address to be given by the Seller to the Buyer before the conclusion of the distance contracts, the basic features of the ordered products, the price of the products including taxes, the payment and delivery method and the Shipping cost information.
The BUYER is obliged to record this situation with the cargo officer and notify the SELLER that the delivered products are damaged / defective or do not meet the qualifications specified in the contract, by an e-mail to the e-mail address specified in the Contract within 15 (fifteen) working days at the lates, if he checks the product delivered to him/her by the courier company at the time of delivery and determines that the product does not meet the requirements specified in the Contract or is defective.
The BUYER has the right to request that the defective products be replaced with a non-defective one, repaired or returned free of charge. The BUYER uses his right of choice by stating his preference in the e-mail to be sent within the scope of the previous provision and cannot change his preference later. After all three selections, the BUYER is obliged to send the products to the SELLER via Fedex & DHL cargo companies, within 15 (fifteen) working days from the date of receipt of the product, with the Shipping cost to the SELLER for exchange, repair or return.
The products received by the BUYER without checking from the cargo officer or keeping a record will be deemed to be undamaged and intact. The BUYER cannot claim that he has received the contracted products without inspecting them before receiving them, or that the products are damaged, broken, torn in packaging, damaged or defective. After delivery, the responsibility and damages of the products belong to the BUYER.
5.3. Payment obligation of the BUYER:The BUYER is obliged to pay the total price of the products specified in the contract, including shipping, to the SELLER at the time of order. The BUYER cannot claim any right or credit for the unpaid order. If, for any reason, the product price is not paid or canceled in the bank records, the SELLER is deemed to be relieved of its obligation to deliver the product.
The BUYER is obliged to return the products delivered to him to the SELLER within 10 (ten) days if, after the delivery of the products, the credit card belonging to the BUYER is used unfairly or unlawfully by unauthorized persons with or without the BUYER's fault, the relevant bank or financial institution does not pay the price of the products to the SELLER.
The SELLER is responsible for the delivery of the contract products to the BUYER in accordance with the consumer legislation, intact, complete, in accordance with the qualifications specified in the order, and with warranty documents and user manuals, if any.
If the SELLER cannot deliver the product subject to the contract to the courier company to be delivered to the BUYER within the period due to extraordinary circumstances such as the unavailability of the ordered products in stock, force majeure or weather conditions that prevent delivery, interruption of transportation, the SELLER is obliged to inform the BUYER. In this case, the BUYER has the right to request the cancellation of the order, the replacement of the product subject to the contract with its precedent, if any, and/or the postponement of the delivery until the obstacle is removed. By notifying the SELLER that he/she prefers one of these rights via e-mail, the BUYER uses his right and cannot change his preference. If the BUYER cancels the order, the amount paid shall be paid to him in cash and in full within 14 (fourteen) days.
The SELLER cannot be held responsible if the BUYER incorrectly states his address or cannot be found at the address specified, and for similar reasons arising from the BUYER or if the contract products are to be delivered to another person from the BUYER, the person to be delivered does not accept the delivery. In these cases, the SELLER shall be deemed to have fulfilled its performance fully and completely.
The SELLER is obliged to immediately convey to the consumer the confirmation that the withdrawal request has been received, based on the withdrawal notification made by the BUYER in the manner specified in this contract.
The BUYER can reach the SELLER through the communication channels specified in the 1st article of this Agreement in order to receive information about the sales service and order process provided by the SELLER on the website, and to convey his comments and feedback.
Cancellation can be made by the BUYER until the e-invoice of the order is created. After the products are prepared by the operation and the invoice is created, the right of cancellation will disappear. If a purchase is made without being a member and the cancellation right is up to date, the customer can call the call center and request the cancellation of the order. The BUYER can return the purchased products within 15 (fifteen) working days from the date of receipt by using the right of withdrawal, without undertaking any legal or criminal liability and without giving any reason.
The following principles are applied in determining the period of the right of withdrawal:
a) For goods that are the subject of a single order and delivered separately, the day on which the consumer or the third party determined by the consumer receives the last goods is taken as a basis.
In order to use the right of withdrawal, the BUYER is obliged to inform the SELLER that it is exercising its right of withdrawal by sending an e-mail to the e-mail address of the SELLER specified in Article 1 of the Contract. This right ends with the notification of the BUYER that he is using his right of withdrawal. The BUYER is obliged to notify in the e-mail or attach to the attachment of the e-mail the information and / or documents useful for determining which product the right of withdrawal is used, such as the product code of the products for which the right of withdrawal will be exercised, the product code of the products for which the right of withdrawal will be exercised, the invoices of the products for which the right of withdrawal will be exercised, and a clear photograph of the products. If the BUYER does not notify within the specified time and in the specified procedure, the BUYER shall be deemed to have not used his right of withdrawal. By approving the contract, the BUYER accepts and undertakes these provisions.
In case of using the right of withdrawal:
a) The BUYER sends the products for which the right of withdrawal is used within 10 (ten) days from the use of the right of withdrawal, to the SELLER with their original invoices. If the original invoice is not returned with the products, the BUYER is deemed not to have used his right of withdrawal.The right of withdrawal cannot be applied in the following cases:
a) If protective elements such as packaging, tape, seal, package have been opened after the delivery of the product,In the implementation of this contract, consumer arbitration committees and Consumer Courts in the BUYER's or SELLER's settlement are authorized, depending on the value in dispute.
This Agreement has been signed and entered into force after being approved by the BUYER in electronic environment.